Inceptum is a provider of "best of breed" technology solutions and services for telecom service providers and enterprises.

About us


Foundation: August 2007

Base: Croatia (EU), Zagreb, Ulica grada Vukovara 269d, e-mail:

Team: 40 consultants, IT and software developers and architects

Markets: Telecommunication and IT service providers, ICT solution providers, infrastructure providers

Technology partnership: IBM Advanced Business Partner

Key asset: Our people who gained valuable experience in real life telco operations



About us


Our vision is to become the leading enabler of service excellence for the telecommunications and other industries, providing theimplementation of advanced operations and business support software.


With mission to become the source of constant growth for our customers, providing consulting, integration and development services, we improve customers’ daily operations bringing the service excellence as the key market differentiator.


Corporate culture we promote is excellence in providing technology solutions, knowledge, support and timely project delivery.

How do we serve our customers?

Process automation

Process automation in service providers’ environments:

  • Process auditing as the first step towards automation
  • Preparation of configuration management for service management automation
  • Implementation of crucial and fast-win processes first, using flexible methodologies
  • Supporting our customers in transiting from the existing to the new way of operations by using process automation
  • Consulting to optimize existing processes





Developing custom built telco-grade software solutions:

  • Network management: element, fault, performance and log management integrated under umbrella OSS solution
  • BSS: sales lead automation toolkit, service inventory

Developing custom built telco-grade software solutions



custom-built software business solutions

Developing custom-built software business solutions

  • Our custom-built software business solutions fit to specific customer needs


End-to-end support for our customers:

  • INCEPTUM provides its customers with full lifecycle product and solution support including: envision, consulting, integration or custom development, testing, deployment and monitoring and maintenance according to established SLA

Platforms, solutions, services

INCEPTUM is IBM’s business partner covering ControlDesk and WebSphere family products (primarily BPM and ODM). We leverage these platforms to bring our customers state-of-the-art process automation and ITIL compliant service management.


Most significant custom-developed solutions from the previous projects:

  • UMBOSS – umbrella OSS solution, covering best telco practices in network management, with specific applications such as to provide fault and performance management to provider’s end-customers as a service
  • Field Group Management application based on IBM BPM
  • Geographically–aware sales lead tool
  • Service Inventory solution for telcos providing service to business and residential customers
  • Implementation of the hosting platform for residential Fixed Virtual Network Operators, including OSS and BSS supporting software (monitoring and provisioning)


Our main competences

  • General telco operations auditing including process audit, optimization and automation
  • Development of custom-built software in service provider environments
  • ITIL consulting
  • Maintenance and support

Our Partners


The IBM's software segment consists primarily of middleware and operating systems software. Middleware serves as a software layer that connects operating systems to applications across a software platform. The IBM middleware portfolio allows integration of unrelated systems, processes and applications, while providing functionality, in both on-premise and hybrid cloud environments. The Company's software segment includes WebSphere, Information Management, Tivoli, Workforce Solutions, Rational, Watson, Watson Health and Watson Internet of Things (IoT). Its WebSphere delivers capabilities that enable organizations to run business applications. Information Management enables clients to integrate, manage and analyze amounts of data from a range of sources. Tivoli includes security systems software that provides clients with a single security intelligence platform that enables them to secure various aspects of their enterprise and prevent security breaches.

For more information, please visit




iGrafx process management and analysis solutions empower organizations to achieve maximum performance. iGrafx captures and communicates the alignment of strategy, people, processes and technology, and unites the entire organization around delivering business value. iGrafx delivers strategic and operational decision support to enable our customers to become and remain world class competitors. For over 20 years, iGrafx products and services have been helping companies of all sizes across the globe manage their processes and optimize their business. For more information, please visit



HQ: Ulica grada Vukovara 269D

HR-10000 Zagreb


T: + 385 1 6438 000


Feel free to contact us


Inceptum d.o.o. © 2017 | Design and development: Alfa IT