Business digitalization aims to:
- Improve efficiency of your organization’s operations
- Make your service, product delivery and support levels excellent
- Increase customer satisfaction by enabling a digital end-user experience
- Strengthen your company’s brand, revenue and financial position and achieve many other business operations benefits
Digitalization of your company’s business processes (primarily operations) is the core focus of Inceptum’s BPM and software development teams. Inceptum helps your company learn which exact operations are to be digitalized (automated and orchestrated) and how to prioritize during the process capturing.
Requirements defined in the process capturing phase represent input for software architects that will produce an ideal proposal: minimum engagement of development resources delivering optimal results. Architecture provided by Inceptum may combine a BPM platform, development of custom WEB and mobile applications as well as integration with your company’s existing applications (e.g. ERP, CRM, CallCenter BPX, etc.). The architecture is aligned with architecture guidelines of your company’s IT strategy.
The number of possible solutions addressing different businesses is limitless, but as in any human activity, there are standard patterns. Below are just two short cases demonstrating what digitalization of certain processes is, but you can read more on our blog.
Managing customer complaints and field activity: Your customer files a complaint to your call center and your field teams must provide an on-site solution. In this
Now that the process automation is in place, you only need data