UMBOSS Fault and Event Management
An efficient fault management system represents a key component of the proactive management of service outages and degradations. The
UMBOSS’s fault management module is vendor and protocol independent, and due to flexible plugin architecture, it can monitor all types of parameters on any kind of device using any type of protocol. At the same time, the
UMBOSS’s fault management module supports event collection and aggregation. Collected events can be log messages, SNMP traps, or any other network related event. Events are stored and enriched with reference data such as customer or location information.
All alarms are stored in a centralized alarm database and can be used for advanced correlated analytics. An alarm database also implements consolidation and aggregation scripts that enable faster access to relevant data.
A powerful alarm enrichment approach through integration with other OSS/BSS systems gives the operator immediate access to all information related to the alarm such as customer name, customer location, contact person, SLA parameters, related trouble tickets, alarms from the same source, alarms from the same location, etc.
UMBOSS Performance Management
UMBOSS’s performance management module is based on a powerful collector engine capable of processing millions of variables with five minutes or less resolution time.
Flow-based network traffic monitoring based on a Flowmon platform gives even more detailed network visibility allowing faster troubleshooting and ticket resolution. Network flow monitoring utilizes sophisticated algorithms and machine learning to detect traffic anomalies in the network and enables the fast detection of DDOS attacks.
Performance management is a crucial component in streamlining service assurance processes, customer experience and the Net Promoter Score (NPS) of telecom operators.