Fault and performance management and network analytics

UMBOSS Fault and Event Management

An efficient fault management system represents a key component of the proactive management of service outages and degradations. The UMBOSS fault management module supports the active and passive handling of failures in physical or virtual network environments.

UMBOSS’s fault management module is vendor and protocol independent, and due to flexible plugin architecture, it can monitor all types of parameters on any kind of device using any type of protocol. At the same time, the UMBOSS FM module can receive alarm notifications from any legacy EMS system already present in a telecom’s OSS environment.  UMBOSS has scalable architecture which can scale to monitor millions of variables thus representing an integral part of an overall service assurance platform in telecom operators.

UMBOSS’s fault management module supports event collection and aggregation. Collected events can be log messages, SNMP traps, or any other network related event. Events are stored and enriched with reference data such as customer or location information.

All alarms are stored in a centralized alarm database and can be used for advanced correlated analytics. An alarm database also implements consolidation and aggregation scripts that enable faster access to relevant data.

A powerful alarm enrichment approach through integration with other OSS/BSS systems gives the operator immediate access to all information related to the alarm such as customer name, customer location, contact person, SLA parameters, related trouble tickets, alarms from the same source, alarms from the same location, etc.

UMBOSS Performance Management

UMBOSS’s performance management module is based on a powerful collector engine capable of processing millions of variables with five minutes or less resolution time. UMBOSS PM is designed to be a universal data series processing framework. Its scalable design and highly customizable architecture make it suitable for both small installations and large telecom networks.

UMBOSS PM is responsible for collecting performance data and storing it for processing and presentation. The system can be configured to store performance data of all the key elements of the monitored infrastructure such as processors and memory utilization of active devices, traffic on all network interfaces, status of temperature sensors, battery status on UPS devices, and many others. The number and type of collected parameters can be modified according to the actual needs of the customer.

Flow-based network traffic monitoring based on a Flowmon platform gives even more detailed network visibility allowing faster troubleshooting and ticket resolution. Network flow monitoring utilizes sophisticated algorithms and machine learning to detect traffic anomalies in the network and enables the fast detection of DDOS attacks.

Performance management is a crucial component in streamlining service assurance processes, customer experience and the Net Promoter Score (NPS) of telecom operators.