There are three key OSS processes addressed by UMBOSS solutions:
Service Quality Management is an
- model services by mapping customer and technical facing service parameters to network and IT resources
- define KPIs and KQIs
- aggregate information from data sources and calculate KPI and KQI values
- use predictive methods to warn engineers about possible service performance degradations
Service Fulfillment is
- a product catalog centric approach to manage service delivery/activation
- a process orchestration platform (business process management) with telecom-specific processes
- a CPE and network elements provisioning platform
- integration with service platforms such as
softswitches , IPTV platforms, virtualization platforms, etc. - a field service management system for field operations management
- processes and platforms to manage network resources inventory
The
- a single pane of glass experience: a portal to navigate customers, locations, services, devices, network state, service status, device data, performance data and many others in a single fully interactive screen
- OSS data enrichment with data from other systems (CRM, billing and others)
- tools to troubleshoot various network and service problems
- various activities initiation and progress monitoring (e.g. equipment replacement, cable repair, field activities, device reconfiguration and restart, customer feedback, etc.)
- knowledge database access
- NOC and SOC performance monitoring