UMBOSS overview

UMBOSS overview

UMBOSS is Inceptum’s brand name for Operations Support Systems / Solutions (OSS) in telecom service providers. UMBOSS’s modular architecture allows a telecom’s existing OSS components to become part of an UMBOSS solution.

There are three key OSS processes addressed by UMBOSS solutions:

Service Quality Management is an UMBOSS solution for Service Assurance processes, providing capability to:

  • model services by mapping customer and technical facing service parameters to network and IT resources
  • define KPIs and KQIs
  • aggregate information from data sources and calculate KPI and KQI values
  • use predictive methods to warn engineers about possible service performance degradations

Service Fulfillment is an UMBOSS solution for orchestration of service delivery processes that includes:

  • a product catalog centric approach to manage service delivery/activation
  • a process orchestration platform (business process management) with telecom-specific processes
  • a CPE and network elements provisioning platform
  • integration with service platforms such as softswitches, IPTV platforms, virtualization platforms, etc.
  • a field service management system for field operations management
  • processes and platforms to manage network resources inventory

The UMBOSS portal and tools for the Network Operations Center (NOC) and Service Operations Center (SOC) provide your engineers with:

  • a single pane of glass experience: a portal to navigate customers, locations, services, devices, network state, service status, device data, performance data and many others in a single fully interactive screen
  • OSS data enrichment with data from other systems (CRM, billing and others)
  • tools to troubleshoot various network and service problems
  • various activities initiation and progress monitoring (e.g. equipment replacement, cable repair, field activities, device reconfiguration and restart, customer feedback,  etc.)
  • knowledge database access
  • NOC and SOC performance monitoring